Strategic Business Plan

A Customer-Centered & Community-Focused Utility

SD1 staff worked with stakeholders throughout the community and across the organization to develop a comprehensive strategic business plan in 2014. The plan has helped SD1 become a more customer-centered and community-focused utility. This plan includes long-term goals and strategies that will be implemented over time. Download SD1’s Strategic Business Plan summary (PDF) to learn more.

Mission - Why We Exist

To reliably provide the Northern Kentucky region with wastewater and storm water services to protect public health, property and the environment and to support the economic vitality of our community.

Vision - Our Focus for the Future

To be a customer-centered and community-focused utility by understanding and meeting the needs of our customers and addressing issues that are of strategic importance to the entire community.

Values - Principles Guiding Our Actions

  • Accountability
  • Collaboration
  • Customer Focus
  • Environmental Stewardship
  • Integrity
  • Safety

Goals

Customer Satisfaction

Customer Satisfaction

Create a culture of exceptional service by focusing on understanding and meeting the needs of both internal and external customers.

Optimal Infrastructure Management

Optimal Infrastructure Management

Optimize asset functionality, condition and operations to ensure we have adequate and reliable facilities and infrastructure needed to convey, manage and clean wastewater and storm water

Environmental Stewardship

Environmental Stewardship

Ensure adequate and reliable quality of Northern Kentucky’s waterways for the benefit of those who live, visit and work in our community.

Stakeholder Support

Stakeholder Support

Effectively communicate and collaborate with our stakeholders to create a shared understanding of SD1’s mission and vision

Financial Viability

Financial Viability

Effectively manage and generate the financial resources required to meet current and future operating, debt service and capital needs.

Workforce Dedication

Workforce Dedication

Develop a high-performance, collaborative workforce that is engaged, motivated and dedicated.

Operational Efficiency and Resiliency

Operational Efficiency and Resiliency

Ensure operational efficiency through effective performance improvements while managing and minimizing business risks.