News Flash

SD1 News Flash

Posted on: July 24, 2020

New Web Tool Offers Account Number, Balance Lookup

Customer Account Lookup

Our Customer Care Center receives a lot of calls from customers just wanting to find out their account number and/or balance so they can make an online payment.

We just rolled out a new tool that makes it easy for those customers who have an email address in our system to find out this important information without having to place a call and talk to one of our friendly agents.

Just visit our new Customer Account Lookup page, enter the email address that we have on file for your account, and we’ll instantly send you an email with your account number, service address, account status and account balance.

And if we don’t have an email address on file, you can always create a Paymentus profile or call (859) 578-7450 and one of those friendly agents can add an email address to your account.

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