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1. Who is responsible for sewer backups?
2. Do I need to report sewer backups to SD1?
3. How do I cleanup a sewer backup?
4. How can I prevent sewer backups?

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1. Do I have to pay the Environmental Surcharge if I only have a storm water account?
2. What is the base rate?
3. What about wastewater treatment above 2 hundred cubic feet (HCF)?
4. If such a small percentage of SD1’s costs are fixed, why are you still charging a variable surcharge?
5. What is the environmental surcharge, and why do I have to pay it?
6. How is the environmental surcharge different from the storm water fee?
7. Previous rate increases were said to be the result of the Consent Decree, and now there is an environmental surcharge that covers the same thing. Why?
8. Why are low-volume customers seeing a rate increase while high-volume customers are seeing their bills decrease?
9. Why are you punishing water conservation by raising the rates of low-volume customers?
10. How will my bill be affected by the base rate structure?
11. When did this change take effect?
12. What about low-income and fixed-income customers who might be negatively impacted by this change?
13. Your website says this is a four-year realignment process. What does that mean?
14. Does this change affect nonresidential customers?
15. Did SD1 solicit public feedback before implementing this rate realignment?

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1. When do SD1 Board of Directors meetings take place?
2. Where do SD1 Board of Directors meetings take place?
3. How do I contact a member of the SD1 Board of Directors?

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1. What is Clean H2O40?
2. What is a consent decree?
3. Why do sewer overflows occur and why are they a concern?
4. What is a sanitary sewer overflow?
5. What is a combined sewer overflow?
6. Is SD1 required to eliminate sewer overflows?
7. Do other cities experience sewer overflows?
8. How much will my rates go up because of the Clean H2O40 program?
9. How can I help improve water quality?

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1. How do I sign up for paperless billing?
2. How do I change my mailing address?
3. How do I reset my Paymentus password?
4. Why is there a convenience fee for credit/debit payments?
5. What are my payment options?
6. What is my SD1 account number?
7. How do I submit a complaint?
8. How do I dispute a charge or request a reconsideration of a sanitary or stormwater service policy?
9. How do I sign up for auto withdrawal?
10. How do I pay my bill without a convenience fee?

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1. Can homeschool groups tour SD1 parks and facilities?

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1. How can I stay updated on job opportunities at SD1?
2. Can I submit a resume instead of an online application?
3. What should I do if I am experiencing technical difficulties while submitting or after submitting my application?
4. How do I know when to apply?
5. Does SD1 offer entry-level positions?
6. Does SD1 hire interns, students or new graduates?
7. If I have previously submitted an application, will I be automatically considered for other positions?
8. Can I apply for more than one job at a time?
9. What is the rehire process for former SD1 employees?
10. How do I know if a position has been closed or if I am no longer being considered?
11. What types of benefits does SD1 offer?
12. What is the culture like at SD1?

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1. What is a public record?
2. How do I request a public record?
3. Will I be charged a fee?
4. Do I need to complete an open records request to view a map showing sanitary and/or storm water assets? ?
5. Do I have to complete an open records request to view billing records regarding my sanitary and/or storm accounts?
6. The open records request form asks if the purpose of the request is commercial or non-commercial. What does this mean?
7. How do I pay the fee?
8. What is the time frame for a response to my open records request?
9. What if I want to come in and inspect records?
10. What if I fail to inspect requested open records?
11. What if my request is denied?

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1. How can I maintain my private sewer lateral?
2. What are the signs of a defective lateral?
3. What should I do if I experience a backup, overflow or pavement failure?
4. If I need a plumber, what are some factors to consider when choosing a service provider?
5. Does SD1 assist with private lateral repairs?
6. Should I purchase sewage backup insurance?

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1. How do I contact SD1 employees?

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1. What is storm water runoff?
2. Where does the storm water fee go?
3. What projects are going on in my area?
4. Are there storm water pipes on my street?
5. When storm water responsibilities belong to SD1, local cities and property owners?
6. Do I need to pay a storm water fee if there are no storm water pipes near my property?
7. How does storm water pollution impact local waterways and the environment?
8. How is SD1’s storm water service area boundary determined?

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1. What is sanitation or sanitary sewer service?
2. Does SD1 offer low-income assistance programs?
3. What is the difference between SD1 and the water district?
4. Why is my sanitation bill higher than my water bill?
5. How do I start or stop service?
6. What does a 6D wastewater rate mean?
7. How do I schedule a tour of a treatment plant?
8. What projects are going on in my area?
9. Does SD1 charge for filling a swimming pool?
10. When does SD1 measure water usage to determine the wastewater variable rate?
11. How do I test if my toilet is leaking?
12. Why do some Florence residents pay Florence Water for sanitation services as well as SD1?