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1. Do I have to pay the Environmental Surcharge if I only have a storm water account?
2. What is the base rate?
3. What about wastewater treatment above 2 hundred cubic feet (HCF)?
4. If such a small percentage of SD1’s costs are fixed, why are you still charging a variable surcharge?
5. What is the environmental surcharge, and why do I have to pay it?
6. How is the environmental surcharge different from the storm water fee?
7. Previous rate increases were said to be the result of the Consent Decree, and now there is an environmental surcharge that covers the same thing. Why?
8. Why are low-volume customers seeing a rate increase while high-volume customers are seeing their bills decrease?
9. Why are you punishing water conservation by raising the rates of low-volume customers?
10. How will my bill be affected by the base rate structure?
11. When did this change take effect?
12. What about low-income and fixed-income customers who might be negatively impacted by this change?
13. Your website says this is a four-year realignment process. What does that mean?
14. Does this change affect non-residential customers?
15. Did SD1 solicit public feedback before implementing this rate realignment?