New Customer Information
Proudly Serving Northern Kentucky
Welcome to Sanitation District No. 1. We work around the clock, 365 days a year to manage Northern Kentucky’s wastewater and storm water. We know our services are vital to make our community a safe, prosperous and desirable place in which to live, work and play.
Thus, SD1 collects and treats your wastewater – the water that goes down the drains and toilets inside your home – and works with community leaders to manage flooding, erosion and water pollution caused by storm water runoff.
When you registered for water service with your local water district, you also activated your SD1 account. Here are some resources to help you better understand the services SD1 provides:
Storm Water Management
- Storm Water Service
- Payment Options
- Understanding Your Bill
- Start/Stop Service
- Storm Water Boundary
- Prepare for Heavy Rainfall
Going paperless is quick and easy. Be sure to have your SD1 account number and follow these simple steps:
- Visit our bill payment page.
- Log in to Paymentus or create an account under “Register Now.”
- Once logged in, enter your SD1 account number and choose an e-bill notification method.
Finally, SD1 does not provide trash collection, recycling services or clean water. Those services are all provided by separate utilities.
If you have questions about your SD1 service or bill, our Customer Care agents are available at (859) 578-7450 Monday through Friday, 8 a.m. to 4:30 p.m. You can also email questions to firstname.lastname@example.org.
If you are experiencing an emergency such as a basement backup, flooding, sinkhole or odor, please call 859-578-7450, Option 1 at any time.
What We Don’t Do
SD1 doesn’t provide clean drinking water or trash and recycling services. Learn more about those types of services.