Wastewater Customers

Account Number and Balance

Backup Assistance Program

SD1’s Backup Assistance Program is designed to provide financial relief to property owners dealing with wet-weather sewer backups in their homes or businesses.

COVID-19 Relief

Families Impacted By The COVID-19 Pandemic Can Now Apply For Assistance Through The Team Kentucky Fund!

Customer Assistance Program

SD1 has partnered with the Brighton Center to establish a Customer Assistance Program (CAP) for low-volume customers who qualify for financial assistance to help them adjust to the impact of the 2019 residential sanitary sewer rate restructure.

GIS Maps

SD1 utilizes ESRI GIS maps to record the locations of SD1 assets, including pipes, manholes and catch basins.

New Customer Information

A one-stop shop with everything a new customer needs to know about SD1 programs and services.

Pay Bill

We know convenience is important to our customers, so SD1, in partnership with Paymentus, offers a variety of ways for customers to pay their bill.

Private Lateral Repair Program

The private sewer lateral program allows SD1 to perform work on defective private sewer laterals beneath public roadways that may be contributing to a visible pavement failure, building backup or sewer overflow.

Rates & Fees (PDF)

View SD1's rates and fees.

Report an Emergency

Sewer emergencies may include issues such as backups, overland flooding, overflows and collapsed infrastructure. It’s important for customers to report all sewer emergencies to SD1 as soon as possible, so SD1 can investigate the cause.

Request for Final Determination

Created in 2018, Section 1400 of the SD1 Rules and Regulations provides for a formal appeal process for any aggrieved party to dispute any final decision, permit or order of SD1.

Special Meter Refund (Nonresidential)

This form must be used to submit your special meter reading to SD1 no later than the end of November of this current year to be considered for a refund. Failure to submit your reading before the end of November may result in a reduced refund or forfeiture from the program.

Start/Stop Service

To activate or cancel your sanitary sewer service, please contact your water district.

Tips for Water Conservation

Water conservation is important because fresh clean water is a limited and costly resource. The majority of household water usage comes from toilets, washing machines, showers/baths, faucets and leaks. By following these tips, you can not only help save the environment, but you might also save some money.

Understanding Your Bill

Learn more details about SD1's wastewater and storm water billing methodology.

Wastewater Developers & Engineers

See information relevant to developers and engineers.

Wastewater Rules & Regulations (PDF)

View our Wastewater Rules & Regulations.

Wastewater Service

Wastewater is the flow of used water from homes, businesses, schools, industries and more. Wastewater is funneled into SD1’s sanitary sewer system where it is safely transported to a wastewater treatment plant, cleaned and emptied into the nearest creek or river.

Your Private Sewer Lateral

A private sewer lateral is an underground pipe that conveys wastewater or storm water from your home or business to SD1’s public sewer system.

SD1 Launches New Customer Portal

portal