How do I dispute a charge or request a reconsideration of a sanitary or stormwater service policy?

Sanitation District No. 1 is happy to review your request for a reconsideration of one of our existing sanitary or stormwater service policies, including:

  • Nonresidential Equivalent Residential Unit (ERU) calculations
  • Storm water boundary disputes
  • Indoor water leaks and winter factor adjustments
  • Property classifications

Please complete the Request for Final Determination form to begin the reconsideration process or contact us for more information. 

Note: This form replaces the Request for Reduced Sewer Service (RRSS) form.

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1. How do I sign up for paperless billing?
2. How do I change my mailing address?
3. How do I reset my Paymentus password?
4. Why is there a convenience fee for credit/debit payments?
5. What are my payment options?
6. What is my SD1 account number?
7. How do I submit a complaint?
8. How do I dispute a charge or request a reconsideration of a sanitary or stormwater service policy?
9. How do I sign up for auto withdrawal?
10. How do I pay my bill without a convenience fee?