Why is there a convenience fee for credit/debit payments?

Customers who pay their SD1 bill by credit or debit card will pay a $2.65 convenience fee per transaction. The same fee applies to one-time e-check payments made over the phone and online. This is a pass-through fee that is charged by and goes directly to Paymentus, SD1’s third-party vendor. Learn which options include a convenience fee in the payment options chart (PDF)

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1. How do I sign up for paperless billing?
2. How do I change my mailing address?
3. How do I reset my Paymentus password?
4. Why is there a convenience fee for credit/debit payments?
5. What are my payment options?
6. What is my SD1 account number?
7. How do I submit a complaint?
8. How do I dispute a charge or request a reconsideration of a sanitary or stormwater service policy?
9. How do I sign up for auto withdrawal?
10. How do I pay my bill without a convenience fee?